How many people can the boats hold?
Although all of our vessels are Coast Guard certified to be able to hold more passengers, we limit the number of guests that can join us for each activity in order to maintain the best experience and comfort for our guests.
Kaulana -145 maximum capacity, however, we do not go out with more than 100 passengers; often less.
Lahaina Princess – 99 maximum capacity, however, we do not go out with more than 80 passengers; often less.
Are there restrooms on-board?
Restrooms can be found on all of our boats.
What should I bring?
If you are on our morning snorkel tours, we recommend bringing towels, sunscreen, a camera, cover-ups, and your swimwear, and any medications you may need. Wearing your swimwear, underneath your clothing, is the easiest.
Are pregnant women allowed?
We welcome pregnant women on-board, as long as they are comfortable. For pregnant women, our vessels are the best, as they provide the smoothest sailing experience. We do, however, always recommend consulting your Doctor beforehand to ensure they approve.
Are children allowed?
Yes, children are welcome on all of our tours.
Do we have to bring our own snorkel gear?
No, we provide snorkel gear on all of our snorkel tours. If you would like to bring your own snorkel gear, please feel free to do so.
Do you provide prescription masks on board?
Yes, we do. Please inform the Captain or crew if you need prescription masks, as you board the vessel.
What’s the temperature of the water?
The average water temperature ranges from 75 to 80 degrees, depending on the time of year.
Do we need wetsuits or rashguards?
You don’t need one, however, if you do get cold, we have wetsuits available to rent for $15.
What happens if the weather is bad?
Our Captains thoroughly check the weather for each tour-if they determine the weather to be too bad to go out in, and need to cancel the tour, we try to contact you as soon as possible, and can offer a full refund, or, the option to reschedule. It’s important to leave a good contact number or e-mail, so we can get a hold of you if we need to.
What happens if it is raining all day?
Our captains check the weather for each tour, and determine the trip based on their reports. We often have localized passing showers, so it may seem like poor weather where you are, but won’t actually affect our trip in any way. Trust your Captain!
What is the cancellation/change policy for your tours?
You may cancel or change your reservation as long as you do it 24 hours before the time of your tour.
Is there parking at the harbor?
Yes. There is parking, across from the harbor, at the corner of Prison St. and Front St.
Can I bring a camera?
You may bring a camera on-board, but please keep in mind that by doing so, you are doing it at your own risk.
Can we smoke on the boat?
No, smoking is not allowed on any of our vessels.
Will I get seasick?
Each person is different, and we cannot predict if you will become seasick, or, not. Chances of getting seasick are higher if you are prone to motion sickness such as car sickness or air sickness. When in doubt, take preventative measures!
What can I do to prevent seasickness?
Take a seasickness preventative beforehand. While on the boat, make sure to have access to fresh air, and make sure you can see the horizon at all times. Also, avoid the lower-deck area and restrooms, if you are feeling ill. Please inform our Captain and crew if you are feeling ill.
Do you sell seasickness preventatives?
Yes, we do. We sell Anchor Bars for $5 at the check-in booth at the harbor. Anchor Bars are a more natural (whey crisps, whey protein isolate, blueberries, fiber syrup, almond butter, brown rice syrup, vegetable glycerin, vanilla extract, sea salt, and ginger) form of nausea relief. It works in 15-30 minutes, and lasts for 3-4 hours. We’ve had rave reviews about their effectiveness.
Do you sell seasickness preventatives on-board?
We do not sell Anchor Bars on-board, so if you are concerned about seasickness, please bring your own medication, or, buy an Anchor Bar before you hop on-board.
What’s the best seasickness preventative?
There is no proven preventative to be better than the other, but our captains recommend taking Bonine or Dramamine. Ask your doctor what is best for you.
Do you offer vegetarian/vegan/gluten free options?
What are the age limits for children on each tour?
Children, of all ages, are welcome on-board.
What’s the weather like in the winter?
At times it can be rough, with strong winds, rain and large surf. At other times, during our winter season, we have wonderful weather, with little to no surf, calm winds, and beautiful sunshine. Each year is different, and conditions change frequently throughout our winter months. Our captains do a great job monitoring the weather, so each trip will be comfortable and fun.
When is your winter season?
Mid-November through mid-March, approximately.
Do you run snorkel tours every day/are you open every day?
For our snorkel trips, we run Lanai on Mondays, Wednesdays, and Fridays. The only day we are closed for our dinner cruise is Halloween – October 31st.
Are we guaranteed to see dolphins?
No, as they are wild animals, we cannot guarantee this.
When are dolphins most common/best tour to see dolphins?
We, usually, see dolphins in the morning on our Lanai snorkel tour.
Can we swim with the dolphins?
Will we see turtles?
We, usually, see turtles throughout the day, especially when we stop at our second snorkeling location, but we cannot guarantee them.
Can we swim with the turtles?
Yes, if we are at a designated snorkeling destination. However, please be mindful of your distance, as they are federally protected, and it is illegal to touch them.
What kind of sea life do we see?
Sea turtles, flying fish, spinner /bottlenose dolphins, humpback whales ( in season), tropical sea birds, and tropical fish.
Do we need to bring cash on board for anything?
Yes, if you would like to rent a wetsuit, camera, or leave gratuity for the crew.
Do we need to bring our own towels?
Can we bring a bag on-board?
Will I get service with my phone?
Typically, you will still have cellphone service for the duration of your trip, however, it does depend upon your cellphone provider.
Can I bring food/snacks on-board?
You may bring any type of food or nonalcoholic drinks on-board.
Can we bring alcoholic beverages on-board?
We do not allow passengers to bring alcohol on-board.
Will there be shade on-board?
There is a large covered cabin area, with plenty of shade, on the lower-deck of all of our vessels.
Do I need sunscreen? Can I bring spray sunscreen?
It is highly recommended to wear sunscreen on all of our tours. We have complimentary reef-friendly sunscreen available on-board, and prefer it to be used over the spray sunscreen. Reef-friendly cream sunscreens are encouraged on-board, and if you are snorkeling on your own.
We are celebrating a birthday/special occasion- can I bring cake/cupcakes on board?
If you are having a celebration, please let our office staff know. Although you may bring cupcakes or cake (the shorter the better, because of wind), our resources are limited, and we do not have candles available on-board.
Do your trips go to the island of Lanai?
Yes, we snorkel off the coast of Lanai, usually, near Sweetheart Rock, however, we do not step foot on Lanai.
Does your company do pick-ups/drop-offs/shuttle service?
No, we do not offer transportation. However, there are many alternative methods of transportation, including asking if your hotel has a shuttle that goes to Lahaina harbor, the bus that will drop you off at Wharf Cinema (across from the harbor), and Uber/Lyft.
Are there snacks before dinner?
A bread basket and garden salad will be served prior to your entree.
How long does it take to get to your harbor from South Maui?
At least 1.5 hours, but give yourself two hours for any boats that depart after 12:00 PM.
Half an hour.
Do we stop at a beach on the tour?
We do not stop at any beaches on our boat tours.
I’m not an experienced snorkeler/swimmer- do you provide instructions/assistance in water?
We do provide instruction on how to snorkel and use the snorkel gear. We also provide snorkel vests which aid in flotation, and there is always one of our crew members in the water with you at all times.
I can’t swim - can I still go?
Yes, you can still enjoy our tours even if you don’t know how to swim.
I can’t swim – can I snorkel?
If you are comfortable in water over your head with a flotation device, we may be able to get you into the water. The decision will be at the captain’s discretion.
Are you able to accommodate wheelchairs and wheelchair passengers on board?
As long as your wheelchair can be folded up/not electric, our crew will do their best to accommodate wheelchair passengers by assisting with boarding and finding seating. Depending our your mobility, seating may be limited to the lower-deck, as all of our boats require using stairs to get to the top-deck. We ask that passengers, with reduced mobility, remain seated while the boat is under-way. Please be aware that restrooms are located on a lower-deck at the bottom of a ladder. If you have any questions, please contact our office to inquire further.
I use a cane/crutches. Am I allowed to bring and use on board?
A cane or crutches can be used to assist in boarding the vessel, however once on board they cannot be used and must be stored safely. There are railings and handholds throughout the vessel. Our crew members are able to assist as well.
Are there life vests on board? Child size life vests?
All of our vessels are equipped with adult and child size life vests.
Do we have to wear life vests?
The state of Hawaii does not require you to wear life vests, but if you would like to, you may.
Are there viewing boards on board?
(Boogie boards with viewfinders?) Yes.
When do you take payment?
We take payment at the time of booking.